The procedures for complaints are the same for all students including distant learning students. Students may voice their concerns in either a formal or an informal manner. The following provides students with details of GCC’s procedures, resources, and complaint options.


Student grievance procedure

Students who wish to file a complaint are expected to follow the Student Grievance Process for Academic and Non-Academic. This procedure defines the rights of students in settling problems and differences through an orderly grievance procedure.

Review procedure

Filing a complaint to SCHEV

As a last resort, students may file a formal complaint with the State Council for Higher Education in Virginia (SCHEV), this includes all distance learning students from SARA states. Detailed information about SCHEV’s formal student complaint procedure, the types of complaints they will not address, or to file a written “Student Complaint Form” with the agency can be found on the SCHEV Student Complaint.

Review SCHEV’s procedures

Filing a complaint from other States

Students from non-SARA states who have been unable to resolve their complaint through the resources provided by GCC can submit a student complaint form to the state in which they live.

Review process

Make a difference in the lives of students.

Keep up-to-date with our newsletter.