The procedures for complaints are the same for all students including distant learning students. Students may voice their concerns in either a formal or an informal manner. The following provides students with details of GCC’s procedures, resources, and complaint options.
Student grievance procedure
Students who wish to file a complaint are expected to follow the Student Grievance Process for Academic and Non-Academic. This procedure defines the rights of students in settling problems and differences through an orderly grievance procedure.
Review procedureFiling a complaint to SCHEV
As a last resort, students may file a formal complaint with the State Council for Higher Education in Virginia (SCHEV), this includes all distance learning students from SARA states. Detailed information about SCHEV’s formal student complaint procedure, the types of complaints they will not address, or to file a written “Student Complaint Form” with the agency can be found on the SCHEV Student Complaint.
Review SCHEV’s proceduresFiling a complaint from other States
Students from non-SARA states who have been unable to resolve their complaint through the resources provided by GCC can submit a student complaint form to the state in which they live.
Review process